Terms and Conditions

Warranty Policy for Vapengizer Vape Products

At Vapengizer, we stand behind the quality of our vape products and strive to provide exceptional customer service. Please review our warranty policy below:

Limited Warranty Coverage:

Vapengizer offers a limited warranty on all vape products purchased directly from our website.
The warranty period varies depending on the specific product and is outlined in the product documentation or on our website.
Coverage Terms:

Our warranty covers manufacturing defects and malfunctions that occur under normal use and conditions.
Damage caused by misuse, accidents, modifications, or unauthorized repairs is not covered under warranty.
Warranty Claim Process:

To initiate a warranty claim, please contact our customer service team with proof of purchase and a detailed description of the issue.
Our team will assess the claim and may request additional information or documentation to process the warranty claim.
Warranty Resolution:

If the product is determined to be defective or malfunctioning under warranty, we will repair or replace it at no cost to you.
If the exact product is no longer available, we may offer a comparable replacement or store credit for the original purchase amount.
Exclusions:

-The warranty does not cover consumable parts such as coils, cartridges, or disposable vape devices.
-Damage resulting from normal wear and tear, improper maintenance, or neglect is not covered under warranty.
-Products equipped with special seals such as tamper-proof stickers, sealed caps, or foil seals are excluded from the warranty coverage.
-All products offered are intended solely for tobacco use. Any use of alternative substances such as cannabis oil, cannabis-based materials, CBD oil, or similar liquids will result in automatic warranty avoidance. Additionally, such usage will not be accepted for return or exchange
Return Shipping:

Customers are responsible for shipping costs associated with returning the product for warranty service.
Please ensure the product is securely packaged to prevent damage during transit.
Warranty Limitations:

Our warranty policy is limited to the original purchaser and is non-transferable.
Any modifications or alterations to the product void the warranty.

refund process:

Refunds may be processed back to the original payment method (Credit card, Debit card, American Express, etc.) or provided as store credit. Please note that Vapengizer assumes no responsibility for refunds issued to prepaid cards or canceled credit cards if the cardholder no longer possesses them.

If you have any questions or need assistance with a warranty claim, please contact our customer service team for prompt support.
By purchasing vape products from Vapengizer, you acknowledge and agree to comply with our warranty policy. We are committed to ensuring your satisfaction and providing reliable warranty service for our products. Thank you for choosing Vapengizer!

Age Verification Policy for Vapengizer

At Vapengizer, we are committed to preventing underage access to tobacco and nicotine products. We have implemented strict age verification measures to ensure that only individuals of legal smoking age can purchase our products. Please review the following policy regarding age verification:

Legal Age Requirement:

Customers must be of legal smoking age in their jurisdiction to purchase tobacco and nicotine products from Vapengizer.
The legal smoking age may vary depending on the customer’s location but typically requires individuals to be 21 years or older.
Age Verification Process:

Upon placing an order for tobacco or nicotine products, customers will be required to verify their age through our age verification system.
During the checkout process, customers will be prompted to provide their date of birth and verify that they are of legal smoking age.
Additional age verification may be required for certain orders, including the submission of a government-issued photo ID.
Third-Party Age Verification:

Vapengizer utilizes third-party age verification services to confirm the accuracy of customer-provided information.
Our age verification system cross-references customer data with public records to ensure compliance with legal age requirements.
Failure to Verify Age:

Customers who fail to verify their age or provide inaccurate information will not be able to complete their purchase.
Any attempt to falsify age or provide misleading information will result in immediate cancellation of the order.
Vapengizer reserves the right to refuse service to individuals who are unable to verify their age or who attempt to purchase tobacco or nicotine products illegally.
Responsibility:

It is the responsibility of the customer to ensure that they are of legal smoking age before making a purchase from Vapengizer.
Customers must also ensure that the shipping address provided during checkout is accurate and belongs to an individual of legal smoking age.
Compliance with Regulations:

Vapengizer complies with all applicable laws and regulations regarding age verification for the sale of tobacco and nicotine products.
We actively monitor and update our age verification procedures to remain in compliance with evolving regulatory requirements.
By purchasing tobacco or nicotine products from Vapengizer, customers acknowledge and agree to comply with our age verification policy. We are dedicated to promoting responsible consumption and preventing underage access to our products.

If you have any questions or concerns regarding our age verification policy, please contact our customer service team for assistance

Shipping and Handling Policy for Vapengizer

At Vapengizer, we strive to provide efficient and reliable shipping services to ensure the timely delivery of your orders. Please review the following policies regarding shipping and handling:

Order Processing:

Order processing typically takes 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended.
Orders placed on weekends or holidays will be processed on the following business day.
Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.
Shipping Methods and Estimated Delivery Times:

We offer various shipping methods to accommodate your preferences and delivery needs.
Estimated delivery times vary based on your location and the selected shipping method.
Please note that transit times are estimates and do not include weekends or holidays.
Customers can view available shipping methods and estimated delivery times during the checkout process.
Free Shipping:

Vapengizer offers free U.S. standard shipping on orders above a specified purchase threshold, typically $75 or higher.
Free shipping eligibility is determined after all discounts and promotions have been applied, excluding taxes and fees.
Free shipping orders are typically shipped via standard shipping and may take longer to arrive compared to expedited shipping methods.
Expedited Shipping:

Customers who require expedited delivery can select expedited shipping options during checkout for an additional fee.
Expedited shipping options include priority or express shipping, offering faster delivery times for an extra cost.
International Shipping:

Vapengizer offers international shipping to select countries outside the United States.
International shipping rates and delivery times vary depending on the destination country and selected shipping method.
Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
Signature Confirmation:

Orders containing age-restricted products, such as nicotine-containing vape products, may require a signature upon delivery.
A signature confirmation ensures that the recipient is of legal age to purchase and receive the products.
Customers may be required to present a valid government-issued ID to confirm their age upon delivery.
Lost or Damaged Shipments:

In the event of a lost or damaged shipment, please contact our customer service team for assistance.
We will work with the shipping carrier to investigate and resolve any issues with lost or damaged packages.
Customers may be eligible for a replacement or refund depending on the circumstances of the shipment.
Return Policy:

Please review our return policy for information on returning products for a refund or exchange.
Customers are responsible for any return shipping costs unless the return is due to an error on our part.
Returned items must be in their original condition and packaging to qualify for a refund or exchange.
Vapengizer reserves the right to update or modify this shipping and handling policy at any time without prior notice. For further inquiries or assistance, please contact our customer service team

Return and Exchange Policy for Vapengizer

At Vapengizer, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We deal with returns and exchanges in a case-by-case situation. Please bear with us as we gladly offer to troubleshoot and fully test products in certain scenarios. If you are not satisfied with your purchase, we’re here to help. Please review our return and exchange policy:

Eligibility:

To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
Returns or exchanges are accepted within 15 days of the date when products are received.
Non-Returnable Items:

Certain items are non-returnable, including:
Opened e-liquids
Disposable vape devices
Clearance or sale items
These items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
Return Process:

To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order to request a return authorization (RA) number.
Once you have the RA number, securely package the items you wish to return, including all original packaging and accessories.
Clearly mark the RA number on the outside of the package and ship it back to us using a trackable shipping method.
Customers are responsible for return shipping costs unless the return is due to an error on our part or the product is defective or damaged upon arrival.
Refunds:

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method used for the purchase within a reasonable timeframe.
Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company’s processing time.
Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange.
Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund according to our refund policy.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage or defect.
We will replace the item free of charge or issue a refund, including return shipping costs, upon verification of the damage or defect.
Return Shipping Address: 10030 Alondra Blvd #32 Bellflower, CA.90706

All returns should be sent to the following address:
Vapengizer Returns
10030 Alondra Blvd

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us by filling out this contact form

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